IT Support & Maintenance

IT Support That Fixes Causes, Not Just Tickets

A responsive helpdesk backed by proactive maintenance, so your team spends less time waiting and more time working.

Talk to our helpdesk See engagement options
  • Direct engineer contact
  • Proactive monitoring
  • Priority-based response
  • Monthly plan options
Why it matters

Reactive support is the expensive kind

The cheapest ticket is the one that never happens. Monitoring and maintenance catch failing drives, full disks, and expired certificates before users notice.

When something does break, you deal with an engineer who knows your setup — not a queue and a script.

  • Documented asset register
  • Patch compliance reporting
  • MFA and access reviews
  • Backup restore checks
  • Priority-based response
  • Monthly service report
Diagram of an IT support cycle: detect, respond, and prevent recurring issues
Detect, respond, prevent — the loop that reduces tickets over time.
PrioritiesDefined per plan
HelpdeskDirect engineer contact
MonthlyHealth reports
MonitoringProactive alerts
How we work

Onboard, stabilise, then improve

A calm first month, then fewer tickets and better reporting.

  1. Onboard

    Inventory devices, accounts, vendors, and current pain points.

  2. Stabilise

    Fix critical issues, close security gaps, and verify backups.

  3. Support

    Helpdesk with defined priorities and response expectations.

  4. Improve

    Monthly reviews, patch reporting, and a rolling improvement plan.

Engagement options

Support plans that scale with headcount

Plans are priced per user with an onboarding fee, so costs stay predictable.

Up to 10 people

Essential support

Helpdesk and monitoring for a small team without an IT hire.

  • Business-hours helpdesk
  • Device and account support
  • Patch management
  • Backup checks

Per user · monthly

10–50 people

Business support

Priority response and proactive maintenance for a growing office.

  • Priority levels
  • Network and Wi-Fi management
  • Email and identity administration
  • Regular security review

Per user · monthly

50+ people

Co-managed IT

We work alongside your internal IT lead, covering gaps and after-hours.

  • Shared escalation path
  • Out-of-hours coverage
  • Project delivery support
  • Monthly service review

Custom scope · monthly

FAQ

IT support questions

Response times, coverage, and how onboarding works.

Ask a question
What are your response times?

Response times are defined per plan, with priority levels agreed during onboarding. Out-of-hours cover and on-site response can be scoped.

Do you support remote and on-site teams?

Both. Most issues are resolved remotely, and on-site visits are available for offices that need hands-on help. Travel scope is agreed in the plan.

Do you support Macs as well as Windows?

Yes. We manage Windows and macOS devices, plus iOS and Android. Linux support is available for technical teams.

How long does onboarding take?

Onboarding starts with inventory, access review, monitoring rollout, and documentation. The timeline is confirmed with your plan, and critical issues are handled first.

Can you replace our current IT provider?

Yes, and we handle the transition. We document what exists, recover admin access, and agree a cutover date so support does not lapse.

What if we already have an IT person?

Co-managed support works well in that case. Your person keeps day-to-day ownership while we provide escalation, specialist skills, and holiday cover.

Start here

Give your team a support line that answers.

Tell us how many people and devices you support. We will propose a plan, response expectations, and an onboarding schedule.

Approved business contact details are pending confirmation.